DIGITAL SERVICES ARE KEY!
You wonder why?
Keep on reading!
Modern customers expect digital services. They have specific digital standards in mind whenever they interact with a company. Those standards are the bare minimum. What you as a successful company are looking for is to develop digital services that exceed your customers’ expectations. This way you will gain a competitive advantage. Don’t strive for the bare minimum, be the new reference for digital services.
We from TRi SPC are service experts supporting our clients to digitalize their services at various stages of their service journey. Our approach includes the following steps:
Digital Service Concept Development
Based on your specific market environment and customer preferences, we develop digital service goals with you. Together we decide which digital services suit your company and which don't.
It's not about implementing more services in a digital way, a feasible solution can also be to cut services in order to streamline your service portfolio. We develop service solutions tailored to your specific needs.
Three Lever Analysis
Just think of your last failed project. Almost all the times the reason it didn't work is the same: failure of coordination.
For putting your digital service concept into practice, we pursue a holistic analysis approach taking into account three levers: Processes, IT and Corporate Culture.
Experience shows that neglecting just one of those levers leads to unsatisfactory results. Our holistic approach aims at avoiding this, fostering successful interaction.
Digital Service Employment
Now you know what to do. The moment has come to do it. Of course, you don't have to do it alone. We support your company employing the changes in Processes, IT and Corporate Culture for implementing your newly developed digital services.
Among other things, we provide you with customized IT solutions as well as project support for familiarizing your company with the adaptions made in Processes and Corporate Culture.
Need more information on our Service Consulting?
Get in touch with us!